Google My Business is an excellent way to give a prospective shopper all of the information about where to find your business, how to contact you, and what services you offer, but did you know that Google My Business (GMB) also provides special tools for its users that can help turn that researching traffic into quality leads? Here are four easy steps to turn those digital window shoppers into a sale.
Google My Business has the option for “reviews” and “followers” and more often than not, consumers are “following” businesses that they interact with regularly. GMB has an option to turn those followers into leads. Now when a new prospect clicks “Follow … Dealership” a welcome offer will populate. In this welcome offer, dealerships can include their most recent sales and incentives that are taking place.
If the messaging feature is live on your Google My Business page, then a prospect has the option to “request a quote” when they land on your profile. If you arent’ sure if messaging is set up for your Google Profile, there are two ways to ensure this is set up. The first option is to log into your account on your desktop. The messages option is in the left-hand toolbar. You can also download the Google My Business app, head to “customers,” and then activate messages to “on.”
To find where you can add your dealership’s short name head to “info” in the left-hand toolbar of your GMB profile. By adding this option, you are making it easy to share your profile with others, in turn making it that much easier to gain more reviews. The Dealer Authority shortname is “dealer-authority-marketing.” By adding your shortname to “g.page/SHORTNAME-HERE,” just like g.page/dealer-authority-marketing, customers can quickly get to your Google My Business profile and post a review of their experience.
The Google Marketing Kit has options to create social media posts, posters, and even table tents that can be placed in the dealership to encourage customers to rate and review your business. You can even create a Google-inspired video that highlights all the great things that customers have said about your business.
Google My Business is a piece of the marketing puzzle that every business, no matter the industry, needs but at times gets overlooked for the available marketing tools that live on the platform. So much time is spent focusing on reviews, but there are even more tools beyond reviews that are available to dealers for their marketing purposes. You can keep your dealership’s Google My Business profile up to date with your latest sales and incentives, encourage your customers to review your business, and take advantage of the free marketing tools that can be downloaded and posted directly from your Google My Business profile to promote your business.